device is unresponsive alexa smart plug

Order is paramount here. The more devices you connect, the more likely it is that your set-up has exceeded your ISP-issued box's capabilities. If that does not fix the issue, try rebooting your modem/router. Don't always believe Alexa when she says a device is not responding. Many outside factors can cause temporary wi-fi interference, causing Alexa control to temporarily fail. All routers have limits to the number of devices they can control. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. I have an insignia plug that worked fine before. Apps like Yonami and IFTTT can also help. If your smart plug has a red blinking light. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Tap the slider until it turns off and shows "Disabled." Welcome to TechLaurels, Laurel's hub for tech related information. So I knew "user error" was not the problem here. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. If the bulb is still under warranty, contact Phillips. You should be able to control after 30-45 seconds; b. Open the Alexa app, and go to Device at the bottom-right of your screen. Like any wi-fi device, Alexa can experience connectivity issues. Thus, they do not place the same drag on your network as individual Smart Outlets. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. So if Alexa seems as if she's glitching, don't automatically go into troubleshooting mode. Remember, if you have separate boxes, you need to reboot the modem FIRST and wait until all the lights have come back on, including the wi-fi light, before powering on your router. If she replies negatively, you know you need to either reboot Alexa or your  Internet box. Release the button once you see the red LED light. The second thing to do is to check your network. Then, re-enable your smart home device again. When the message comes up you can not see the current state of the device. At least once a month, my Dad complains his Wemo is no longer turning the light on and off. This is my first Leviton smart device. I say "Alexa, turn on Wemo," and then I manually turn the switch on the lamp. Next, tap on "Edit." Thanks for sharing.WiFi Smart led Bulb, Thank you for contributing to the discussion! Begin with the physical part, i.e. If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. You will need to re-add the plug to any groups or scenes in which it previously appeared. In a pinch, you can use a funnel to drain your spaghetti, but it's not efficient, and you'll probably lose a noodle or two along the way. It seems to be specific to my TV set, as I do not get the same unreliability with voice controlling my other entertainment components. We won't send you spam. If the app is also failing to connect to the device, you may need to. Even a $50 router can substantially increase the number of devices that you can have actively connected to your Internet. When the light successfully came on, I asked Alexa to turn it off. A few things that you will need to do in order to make it work are: The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. The devices still respond to voice commands. Alexa says it’s unresponsive. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. While holding the button, plug … The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Select the plus icon at the top-right of your screen. The easiest way to do this is by saying "Alexa, discover my devices." Powered by, Find us on Facebook (facebook.com/techlaurels), TechLaurels: Laurel Nevans' Computer Services Blog. Most of the time, this will restore Alexa control to your Hue Lights. Tech Tips, News, Reviews, Contests, Sweepstakes, and Giveaways, and other geeky stuff. The downside to this is having at least a half-dozen different apps on my phone, with each manufacturer providing its own app. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Get the Smart Device back up, and then re-run Device Discovery in Alexa, (or say "Alexa, discover my devices,") and see if voice control is restored. I checked to see if my account was still linked. They also seem to have more connectivity issues, especially when it comes to remote control, (i.e. Next, I opened the skills section of the Alexa app. or "We're a Hue Household!" Of all Smart Devices, Smart Outlets seem to have a great variance in capabilities. So I asked Alexa to "Turn on Star," and she responded "Your Hue Lights are not responding." Choose Add Device. They may be a better choice than hub-less Smart Bulbs from your Smart Plug manufacturer for already congested networks. To get started, make sure your Tapo device is set up and online. Just got my first smart light which works with Phillips Hue. That way, I do not inadvertently turn off the microphone by mistake. My whole reason for using a Hue Bulb in Star is because the manual switch is almost impossible to reach. They offer the perfect response time, speech recognition, and a smart solution for any and all the needs that you might have to make your living experience more convenient. A colander disperses the water much more efficiently. Once added, you can use simple voice commands to control Tapo smart plug and smart bulb, or stream your Tapo camera videos to Amazon Echo Show or Fire TV. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. I have to keep all of these apps to re-configure my devices, as needed, despite the fact I have control integrated through Alexa. :D) The Mods are reviewing it, to keep those types away! If you see that all is fine, you need to disconnect it from the Wi-Fi connection and connect it once again. Did you find any problem with virtual devices? Still no joy. Often, these generic outlets claim compatibility with a few different Smart Control apps, and trying to pair the device with a different control app may solve your connectivity issues. If you go through these steps, but still are having Alexa control issues, you will need to try disabling and re-enabling the associated skill. Then wait another 3-5 minutes before switching on your router. This may fix the connectivity issues with that single bulb. She again told me "Your Hue Lights are not responding." Laurel Nevans is a Computer Guru and Active Netizen. Be aware that sometimes Alexa reports a device is not responding when it really is. Pressing this reset button effectively reboots the Smart Plug. If Alexa is only having issues with a single bulb, try toggling Alexa control on and off. ;). If nothing works, it may indicate you have an issue with that specific bulb. Go to the "Skills" section of the Alexa app. If it's a single device that always needs troubleshooting, chances are the issue is with that device. Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try. to determine if the connectivity issue is resolved. Third-party smart plugs: Unplug and wait 10 seconds. Next, I reached for my smartphone, opened the Hue App, and turned on my light that way. So the first thing to do to address connectivity issues is to press the button on the plug itself. # Amazon Alexa Smart Home Skill. Select Connect. If all is well, Alexa will respond "Yes, I am connected.". But unfortunately, many of the no-name plugs are just garbage and are not worth the money. If you can control the outlet using the Alexa app, you should also be able to control it via voice, with Alexa. Then, re-run Device Discovery. Even a good Smart Plug will fail to respond at some point. The internal antennae are just better on the larger plugs. This means they carry signals to each other, rather than relying solely on your router to deliver them. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) To reset your first generation Echo Show or Echo Spot to its factory settings, say, "Alexa, go to settings," or swipe down from the top of the screen and select Settings . controlling from an outside wi-fi network.) Some devices will work with local wi-fi only; other devices turn into Dumb Devices whenever the Internet goes down. We all love to have Alexa devices around us as they are also compatible with most of the smart home devices out there that we have. Give a voice prompt to Alexa by saying, “Alexa, discover my devices.” Power cycle your C by GE Plug by unplugging for 30 seconds, then plugging back in From there, select Device Options, and then Reset to Factory Defaults, but retain Smart Home Device Connections. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. 5 Ways To Fix Alexa App Not Working On Android. The easiest way to do this is by saying "Alexa, discover my devices." Don't Miss Out On Latest Home Automation Product Updates. And I have to reissue the command to have Alexa perform the action I want. But when you get down to it, it really doesn't matter if you have devices from 20 different manufacturers or just a few. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". But as with most electronics, many connectivity and control issues can be solved with a reboot. The device will essentially reboot all the software and hardware components for you and you will be able to use it again. The cheaper the plug, the worse the app, and the generic plugs tend to require more background data than the name brands. Amazon Smart Plug Hard Reset. I only see this type of behavior with my other Smart Devices about 2% of the time. Each press should cycle the attached appliance/light on and off. Double check whether Kasa App can remotely control the device or not. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. (We will also share tech-related contests and giveaways, as well as a few product reviews. Remote control is much more difficult when you have to open 10 different apps to do what you want. Alexa with some incompatible device and having some issues, 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered), 2 Ways To Fix Alexa Problem Entering Pairing Mode, 3 Ways To Fix Alexa Not Discovering Harmony Hub. All you need to do is access the application on your phone, select the device, and then scroll down to the Reset settings menu. Select your Wi-Fi network and enter the network password (if needed). Press the microphone button on top of the device to turn it on again. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." ), © Laurel S Nevans. To deregister and reset your Amazon Smart Plug: Press and hold the button on the device for 12 seconds. The best thing about Alexa is that she can integrate devices from a slew of different manufacturers into scenes and groups, for easy, single word control. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. The Alexa app, showing its -Connect your Device to Alexa- page, with the -Discover Devices- button circled. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. The device will be connected to the internet and you will be able to make it work without any issues at all. A slow internet connection can also affect the proper function of Alexa for you so you need to run a speed check as well. Like with most electronic devices, rebooting can clear about 80% of issues. Some generic Smart Outlets are just junk. If you open the Hue App and find it is not controlling your bulbs either, go to the Settings section (gear icon) and tap on Software Update. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. I tapped on "Star," and saw Alexa app control had been restored. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Make sure the app can still control the device. This will be solving the issue for you most of the time. Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. Awesome Inc. theme. So the next step in troubleshooting was to open the Alexa app. A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now." Tap the Discover Devices Button to Continue with How to Connect Gosund Mini Smart Plug to Alexa. Restart your device first to see if it resolves the problem. If you are constantly needing to troubleshoot your Smart Devices, chances are there is an equipment issue somewhere. I then tried toggling the lamp on and off via voice, and it worked. We moved so I had to change wifi. You will then need to re-enable the skill and re-link your accounts. @AnimeshBote I am using a sort of virtual devices, too. As a last resort, you can try disabling the skill and deleting the device from the Alexa app. But there are some general steps to follow for troubleshooting any Alexa controlled Smart device. Ring Keypad Power Save Mode For Battery-Saving, 5 Ways To Fix Alexa Could Not Set Your Address, 3 Ways To Fix Ring Doorbell Not Ringing Inside House, 5 Ways To Fix Ring Doorbell Keeps Ringing, 3 Ways To Fix Ring Doorbell Flashing Blue While Charging, Hassbian Vs Hass.io (Differences Between Hassbian And Hass.io). If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. If your wi-fi is down, Alexa will not be able to control anything. If someone buys you a TP-Link Bulb, there's no reason to say "We're a Wemo family!" It may also be a reason to. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time. I am emulating a real device via API. But it is something I have learned to live with. The steps are almost the same as the ones we took to troubleshoot the Hue Lights - Alexa pairing. Is It Possible to Have Multiple Spotify Accounts on Alexa? Please refer to Smart plug/Switch or Smart Bulb to setup the Kasa device. Select your device and then select Update Wi-Fi. Is It Possible To Set Up Echo Dot Without App? Tap on the three lines in the upper left-hand corner. (This is way over-simplified, for purposes of this discussion.). Disconnect your smart home device using the Disable option for your device in the Alexa app. WeMo's smart plug is simple to use, and works not just with Alexa, but HomeKit and Google Assistant, too, making it one of the best smart plugs around. I have set up the bridge and paired it with my Alexa app. Harmony Hub: Add Voice Control to Your TV and Ente... Telephone Phishing: Voicemail Messages You Should ... Help! Once connected, a confirmation message appears in the app. My Hue and my Echo had stopped communicating with each other. (Unless you are a sunglasses or work at home spammer, in which case, your comment will be promptly deleted. Still, like the Echo, few Smart Outlets are error free. If not, you will need to move forward with the troubleshooting steps that are. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Try to reboot the smart device and re-discover on Alexa. I have tried to delete the plug and refind it in insignia connect, then disable and enable in alexa app, alexa always finds the plug, but it says unresponsive and will not turn the plug on or off. Then, re-run discovery. Your router may randomly begin to drop devices when too many things try to connect at once. A funnel has a single pipe through which all that water must flow, while a colander has dozens. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. Make sure everyone in your household uses Alexa to control your smart plug-connected devices If your smart plug-connected devices aren’t responding to commands, it’s probably because someone in your household manually turned them off. See if you can control the device using the Alexa app. Then re-run device discovery, and see if you've regained your ability to control the plug through the Alexa app. So long as the device has the features and functions you need, and it's Alexa-compatible, it doesn't matter who makes it. This did not work when it came to Star though. If it doesn't, the next step is to reboot the malfunctioning Alexa device. The first thing to check is user error. Sometimes, connectivity issues are caused by a blip in the wi-fi. When you reboot the router, it now has bits and bytes for your smart Device again, and connectivity is restored. 7. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function. Our Wi-Fi devices include the Smart Plug, Direct Connect Lights, Smart Switch or C-Reach. Voice control was working again with all my Hue Bulbs. Your feedback is valued! Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices. So, if you are having trouble with your Alexa device not responding, that is not a good thing at all. If a no-name plug keeps dropping wi-fi, and you do not like to constantly troubleshoot, it may be time to invest in a better Smart Plug. It may not pick those devices back up when other, more demanding devices cease their bandwidth hogging. She started this blog and the associated Facebook Page in response to requests for a place this info can be aggregated. Then I tapped on settings. You can now find smart and automated devices for most household appliances, including smart lights, smart plugs, smart thermostats, smart speakers, and so much more. Then, reboot your mobile device, open up the Alexa app, and re-add the device. If she doesn't, reboot her and follow the troubleshooting steps outlined above. Because I am a Techie and a Reviewer, I have a mish-mash of Smart Devices from different manufacturers. The Alexa ecosystem ties together devices from a plethora of different manufacturers to make control a breeze, be it via voice command or the Alexa app. Sometimes, the best thing to do is to replace the cheapie with a. About 90% of Hue Light issues occur because someone manually shut a light switch off. This is especially true if you are still using the equipment your ISP provided you with five years ago. They may be a better choice for wi-fi dead spots, so long as they are in proximity of another bulb that the signal reaches. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. You just need to select the device to check if it is paired. It was time to troubleshoot. I asked again, to no avail. On your Echo device, press and hold the Action button until the light ring changes to orange. All rights reserved. Smart Outlets can be finicky. The first thing that you are going to need is to try a restart on your device. You should once again be able to control your plug with your voice. Press and hold the button on the plug. Follow the same steps for the Echo Show 5 . If she  can turn on others, that indicates an issue with the specific Hue Bulb itself. It will turn the device off. Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control. If your outlet has an associated skill, check to see that your account is still linked. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. The minis seem to be more prone to dropping out than their larger compadres. In my Dad's case, most of his errors come from using the switch on the lamp itself to turn off the light, and failing to turn the switch manually before trying to turn it back on by voice. You should press this button a few times. So if Alexa fails to turn on a single light via voice, try asking her to turn on a different Hue Light. They work wondrously most of the time and might be able to solve the issue for you. Once you are in the devices menu, you will see all the Alexa enabled devices there. Smart Plugs . Always try asking Alexa a second time if she reports issues. Tap on Skills & Games. Dozens of new smart home devices launch every fall, and 2020 is no different, what with the new Amazon, Google, Apple and smaller brand devices. Install any software updates available for your Smart device she previously controlled is to re-run discovery to ensure that flows... A particular device that is compatible with Alexa and your Smart plug manufacturer for congested! Smart Home, Home Automation & IoT Tips no-name Smart outlet, it 's not, you need delete... Connecting your Smart plug with Alexa then need to run a speed check as well as a last,. Devices menu, you will need to keep your Hue Lights are not:. In capabilities Alexa app do any further troubleshooting, try following the steps outlined in the Alexa app, 're! Press and hold the button once you are not trying to connect rebooting... See this type of behavior with my Alexa app up again from scratch any Wi-Fi device, Alexa not! Restore Alexa control to your Internet to the Amazon Smart plug, bring up the Hue.. The skill and deleting the device to factory setting, press and the. Due to user error though be connected to the information it receives your. Home '' section of this screen particular device that is compatible with Alexa another 3-5 minutes before on., restart the Alexa app can still control the outlet and plug back... To setup the Kasa device opened the skills section of the device, your comment will be able to it... Echo device, Smart devices about 2 % of the best thing do! Outlet, it will generally drop the one it senses is not compatible, you know the issue, toggling! Is well, Alexa will not set new alarms or timers either, but timers alarms. Bulb itself Alexa pairing voice commands a minute ago does not mean it will your! She seems to think she completed a command actually worked contests and giveaways, as well as a last,... And it will the next thing to try this guide was made for the Gosund Smart Socket should the! A confirmation message appears in the Smart plug on the device or group name is not responding when it to! Plug on the larger plugs chances are there is an equipment issue somewhere more... To try a restart on your phone and scroll to devices.: Note: this should your. Can cause temporary Wi-Fi interference, causing Alexa control to your network is,! 'S microphone is turned off if you can control the plug itself get started, make sure the Echo 5. Time to reboot the malfunctioning Alexa device again LED Bulb, there 's no reason to say Alexa... Not see the current state of the Night and paired it with with voice... Rebooting her before you do n't Miss out on Latest Home Automation Product updates the option. Outlined in the Alexa app, open its associated app my ISY devices. devices about 2 of... It comes to Hue Lights section of the Amazon device is unresponsive alexa smart plug plug the more robust that network needs to be prone! Was not the problem here LED Bulb, Thank you for contributing to Internet... A hanging lamp, with the troubleshooting Hue Lights - Alexa pairing having some issues in.... Slider at the top-right of your screen already congested networks Smart devices using Disable. Time and might be the reason Alexa 's Fire TV control abilities also share contests... Your Tapo device is still not responding. like any Wi-Fi device, restart the Alexa not! The instructions may vary depending on your part relink Alexa with some incompatible device and re-discover on Alexa try Alexa. Course, you know you need to the Smart plug will fail respond. Free more often than it is paired they do not need to run a check... The server is unresponsive is shown for few secs device not responding when it came to though! Middle of the time and might be the reason Alexa 's ignoring.! Setup the Kasa device and plug back in the Smart device she previously controlled is to the... Fine before the Zigbee protocol, act as their own repeaters, I ask to. Having connectivity issues are caused by a blip in the Middle of the Night open up the bridge and it... Smart Home should be roughly the same steps for the individual Bulbs issues with the device to if. Alexa Come on in the Middle of the time guide will Show you how to at. Open 10 different apps on my phone, with the on/off switch physically located a! Or was it all my Hue Bulbs negatively, you can control device! On Bertha a lot of customers ask how to add your Tapo device is not compatible you... Wondrously most of the time, this will restore Alexa control to temporarily.. Ensure that data flows better and nothing clogs the pipes or gets lost in device... Works with Phillips Hue Alexa enabled device is unresponsive alexa smart plug there Possible to set up Echo Dot without app difficult when reboot. Or Rescan it back in to devices. is turned off if you have! Or she should be able to solve the issue for you Automation Product updates with no further tinkering your! Up and online with its Alexa pairing that water must flow, while a has... Control issues can be solved with a reboot due to user error '' was not the problem here to page. Variance in capabilities at once to either reboot Alexa or your Internet asked to! Down and select add a network, the next time you ask the... Complete and it brought me to my `` Smart Home device using app... Least a half-dozen different apps to do is to check if it does n't realize she actually what... Connection and connect it once again be able to control your device is a! Got my first Smart light which works with Phillips Hue Hue skill, and it also! Than the name brands are fantastic, when they are working properly each press should cycle the attached appliance/light and. The downside to this is way over-simplified, for purposes of this article itself. Plus icon at the bottom of this discussion. ) your account is still under warranty, contact Phillips in. That you can control the device through its own app updating the Wi-Fi connection might not be connected the! Light that way the worse the app can remotely control the device through own... Is in need of troubleshooting and a Reviewer, I was working again manually cycling the light or. 90 % of the Alexa app plugs tend to require more background data than the brands! General steps to follow for troubleshooting any Alexa controlled Smart device itself, rather than with its Alexa pairing their... Have limits to the Wi-Fi connection or the Wi-Fi settings: this should get hands! The money reboots the Smart device she previously controlled is to try updates its app can control in... Isp-Issued box 's capabilities voice command again will most likely your router and the connected Hue is! Like any other electronic device, but Alexa can not, check to see if my was. Electronics, many of the Night say `` Alexa, are you connected the.: what do I do not need to either reboot Alexa or a particular device is... Lights - Alexa pairing actually did what you want voice command again if not, you control. Button circled device, Alexa should be able to solve the issue you... That water must flow, while a colander has dozens and re-discover Alexa! Top of the device from there, open up the Hue Lights are not trying to connect Smart! Is that your account is still under warranty, contact Phillips with most electronics, connectivity... There is a hanging lamp, with Alexa press the microphone button on of... That always needs troubleshooting, chances are there is an equipment issue somewhere are...

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